Refund Policy

SYSVK stands apart from other software vendors with its flexible and transparent refund policy. We prioritize customer satisfaction and have developed our software tools to meet user requirements effectively. A free demo version is available for each product, and we strongly encourage users to evaluate the software before purchasing the licensed version.

Our dedicated technical support team is available to address all product-related queries. Additionally, users can refer to video tutorials on our official website to understand product functionality in detail.

We offer a Non-Disclosure Agreement (NDA) upon request. However, a refund will not be issued if the client refuses to send the file to our support team or declines to upload the files to our FTP server, even when we are willing to sign the NDA.

If a customer is not satisfied with our product, they are eligible for a full refund within 30 days of purchase. Refund requests made after 30 days will not be considered.

Refunds Are Not Applicable in the Following Cases:

  1. If the software is no longer required by the customer.
  2. If the software is incompatible with the customer's system environment.
  3. If the purchase was made without genuine intent.
  4. If the software was bought for the wrong platform.
  5. In cases of lost or misdirected emails.
  6. If 40% or more of the data is successfully recovered.
  7. If there's a delay in license delivery.
  8. Delay in downloading the software.
  9. If the demo version was not tested before purchase.
  10. If the refund request is made after the 30-day period.

How Does Our Refund Policy Work?

If you're facing technical issues with the product, please contact our technical support team. We take all queries seriously and aim to resolve them promptly. Before applying for a refund, follow these steps:

  1. Take screenshots of the errors you're encountering and send them to our support team.
  2. Create a complete video demonstrating the data extraction issue and email it to us. This helps in diagnosing the problem more effectively.
  3. If the video is not sufficient for analysis, you may be asked to share the file via Google Drive.
  4. For large files, remote access may be requested to check the issue directly on your system.

The purchase amount (excluding shipping, handling, commissions, and taxes) will be refunded only if our support team is unable to recover data from the files provided.